Frequently Asked Questions
Have a question not listed below? Email to ParkingSolutions@hii-nns.com.
1. Are there parking lots or garages where any NNS parking decal is acceptable?
Yes. Employees with any NNS decal can park in the following areas: Hidens, Bldg. 902 and 903 parking garages First floor of garage (does not include ramp leading to the second floor), and select spaces in the West Avenue Garage, including the first deck (spaces numbered 70-114 and marked “NNS Only” – located on the south wall of the garage parallel to 30th Street), fourth deck (spaces marked, “NNS Only” – located on the east and west end of the garage), and ramp leading to the fifth deck and the entire fifth deck (all spaces).
2. Does NNS own any pay parking lots?
No. All pay parking lots in the vicinity of the shipyard are private property not owned by NNS. All parking lots on NNS property are free to employees with the proper credentials (decal and/or assigned space).
3. Does NNS Security monitor company-owned parking lots?
Yes. NNS Security patrols company-owned parking lots and garages 24-7.
4. If I have a safety concern or witness an incident on company property who should I contact?
In the event of an emergency, call (757) 380-2222 immediately for NNS Security. Emergency call boxes are also located in many of the company’s parking lots and/or shuttle stops. For non-emergency situations, employees should call (757) 380-4031. To report Environmental Health and Safety (EH&S) concerns call: (757) 688-5523 (first shift); (757) 688-8301 (second shift); (757) 380-4031 (third shift).
5. If I’m working after hours or do not feel safe walking to my vehicle alone, what should I do?
Employees are encouraged to walk with a co-worker when walking at night or before daylight. However, employees who must walk alone to their vehicle and feel unsafe doing so should contact the NNS Security Command Center at (757) 380-4031. If available, an officer will patrol the vicinity of your destination.
6. If my car breaks down or if an accident occurs on NNS property, what should I do?
Employees experiencing a car issue while at work should call a roadside service provider for non-emergencies or NNS Security at (757) 380-4031.
7. Can I walk to or from Hidens to the shipyard?
To ensure the safety of all employees, walking to or from Hidens is not recommended. Employees who park at Hidens should utilize the company’s free shuttle services.
8. Are parking regulations enforced on the weekend?
On Saturday and Sunday, all parking lots on NNS property are open and available to all employees – no spaces are reserved (excluding handicapped spaces). Employees who report to work on the weekend can park in any space in any NNS lot (including parking garages) and will not be towed. This does not include privately-owned paid parking lots, Navy and handicapped spaces.
9. Is my vehicle at risk for being if I do not properly display my decal or park in a location not permitted by my decal?
Yes, not adhering to company parking regulations puts your vehicle at risk for enforcement by NNS Security – this includes towing of the vehicle.
1. Where should I display my decal when parking in an NNS employee parking lot?
NNS parking decals should be displayed in a location easily visible through the windshield of the vehicle. Preferably, hanging from the rearview mirror with the decal information facing outward.
2. Why is it so important that NNS parking decals are displayed correctly and visible in employee vehicles?
There are occasions where Security needs to contact the owner of a vehicle that is parked in an NNS parking lot. To do this, Security must have access to the employee parking decal. In the event a vehicle is damaged, broken into, needs to be moved due to an emergency in the area, etc. The information on the parking decal allows Security to obtain the employees name, department, supervisor, etc. and also allows the company the opportunity to contact the employee in a timely manner. There have been occasions where having the ability to contact an employee has averted the need for towing, so it is in the employee’s best interest to ensure their parking decal is displayed properly every day.
3. What do I need to have displayed on my vehicle to use the designated handicapped spaces in NNS parking areas?
Any vehicle parking in a designated handicapped space must have an authentic DMV-issued handicap license plate and/or valid hang tag (issued to the employee). Similar to other handicapped spaces throughout the state, all spaces at NNS are on a first-come, first-served basis.
4. What if I get to work and realize that I don’t have my NNS parking decal?
If an employee forgets their parking decal, they can still park in the lot of their decal, however, they should write a note (with their first and last name, PERNR, department, and a phone number) and display it on their vehicle’s dashboard. The note should read: “Today is January 22 and I forgot my parking decal. Please contact me prior to towing my vehicle.” This will cue NNS Security to verify that the employee is authorized to be parked in the lot.
5. Can employees have more than one parking decal?
Due to parking demands, employees are eligible for one parking privilege (decal or reserved space). The only exception is employees who have a group rider (gold) decal may hold two decals (aqua, blue or silver – and gold). These employees are only permitted to use the gold decal when they are driving to and from NNS with two or more employees in their vehicle. At all other times, these employees must use their aqua decal. All other employees are only permitted to have one decal.
6. Does NNS keep track of employee decals and reserved parking spaces?
Yes. All employee parking information is stored in an NNS database, which maintains an accurate account of all parking decals and reserved parking spaces on company property. NNS decals are assigned to employees and remain on record until the decal is returned. If a decal (or partial decal) is returned, the decal will be removed from the employee’s parking record and deleted from the database. If the decal is no longer in the employee’s possession (lost, stolen, etc.) the decal will remain in the parking database with the outcome of the decal documented. After an employee has three outstanding decals on their record, a warning is placed on the employee’s record, with risk of further action, up to and including denial of any future NNS parking privileges.
7. What should I do if I lose my parking decal? How long will it take to get a replacement?
To report a lost decal, contact Ann Willis at (757) 688-3094 or complete the Decal Request Form, which is available on the MyNNS Parking and Transportation website. Employees without computer access should ask their supervisor to complete the form. Typically a replacement decal can be obtained the same day it is reported. The employee and/or their supervisor can pick-up the decal from the Trades Administration Office or the decal can be mailed to the employee via Yardmail.
8. What if my decal has deteriorated over time?
If an employee has a decal that has deteriorated over time, NNS will replace the decal upon request. If the decal is broken or in many pieces, all pieces of the decal should be returned, so that the decal can be removed from the employee record. To request a new decal, complete the Decal Request Form, which is available on the MyNNS Parking and Transportation website. Employees without computer access should ask their supervisor to complete the form. For questions, contact Ann Willis at (757) 688-3094.
9. Can I let a non-NNS employee borrow my NNS parking decal?
No. NNS decals are not to be sold, transferred, or given to any other employee, Navy personnel, suppliers, contractors or any non-NNS employee. Violators are subject to revocation of all company parking privileges and additional disciplinary measures as appropriate.
10. Do Navy personnel or contractors receive NNS employee parking decals?
No. Only NNS employees receive NNS parking decals. However, the company is contractually required to provide designed parking to Navy personnel. Navy parking areas are located off Warwick Blvd. and in the West Avenue parking garage. In these Navy-designated parking areas, the Navy has its own decals for its personnel parking in these areas. Contractors are authorized to use the Hidens parking lot.
1. Can anyone ride the shuttle?
Anyone with a Newport News Shipbuilding badge (contractor or employee) can ride the shuttle. However, please be aware that some shuttle parking locations require NNS hang tags. These lots are clearly marked with which hangtags are permissible.
2. Why can’t the internal and external shuttle route be combined?
Due to security requirements at Newport News Shipbuilding, the internal and external shuttle routes must remain separate.
3. How long is the wait between shuttles?
During peak travel times (6 a.m. to 7 a.m. and 3:30 p.m. to 4 p.m.), the average time spent waiting for a shuttle is approximately 10 minutes. During non-peak travel times, the average wait time is approximately 10-20 minutes. Please note that the internal shuttle observes “no drive times” (noon-12:10 p.m., 3:30-3:40 p.m. and midnight-12:10 a.m.), which is a requirement for all vehicles traveling inside shipyard gates.
4. Why aren’t there additional stops on the external shuttle route?
All external shuttle stops must be approved by the City of Newport News. In order for a location to be approved as an official shuttle stop, the stop must have a pullover area for the shuttle that does not impede traffic. This requirement is put in place to ensure the safety of all passengers.
5. Can I request to have the shuttle drop me off at a location not included on the shuttle route?
No. Shuttles are required to remain on their designated route to ensure the cycle time for all shuttles remain consistent. Additionally, in order for a location to be approved as a shuttle stop, the stop must have a pullover area for the shuttle that does not stop or impede traffic. This requirement is put in place to ensure the safety of all passengers.
6. What if I need to leave early, but getting back to my parked car is too far to walk?
NNS has three full-time shuttles – two external and one internal – that run continuously on first shift. The external shuttles service all stops on each route from 6 a.m. to 7 p.m. The internal shuttle services all stops from 6 a.m. to 6:30 p.m.
7. Who manages NNS’ shuttle services and who are the drivers?
Maintenance Planning is responsible for all Newport News Shipbuilding shuttle services – both internal and external. Shuttle drivers consist of NNS employees and/or professional drivers hired by the company. All drivers are required to have a valid driver’s license and all bus drivers are permitted to drive a large vehicle in the state of Virginia.
8. Are food and/or beverages permitted on the shuttle?
No. Riders are asked not to consume food and/or beverages while riding the shuttle for the convenience of other passengers and to ensure vehicle cleanliness.
9. Does the NNS shuttle service run during liberal leave?
Safety is Newport News Shipbuilding’s top priority – in the event of inclement weather, shuttles will continue to operate until it is deemed to be unsafe.
10. If I have a concern about NNS Shuttle Services or a shuttle driver, who should I contact?
Call Raymond Thompson at (757) 262-6191.
1. What is the typical wait time after calling for a taxi?
Average wait time is approximately 5-20 minutes.
2. Does the taxi go to Net Center or other off-campus NNS buildings?
Yes. The taxi services all NNS buildings including VASCIC (Virginia Advanced Shipbuilding and Carrier Integration Center).
3. Does the Taxi service HII’s Technical Solutions Division office buildings in Newport News or Virginia Beach?
No. The taxi only services the NNS campus.
4. Can I call a taxi for a group? If so, what is the max number the taxi can transport?
Yes. The taxi can accommodate up to 12 employees at one time. When requesting a taxi for a large group, please ensure the taxi driver is aware of the group size.
5. Can I request a taxi several hours in advance of my ride?
Yes. Employees can request same day rides in advance.
6. Can I request a taxi to take me to the parking lot?
NNS taxi services are intended to transport employees to meetings being held in locations in which the distance is too far for the employee(s) to walk. However, the taxi will pick up employees and transport them to Hidens and/or other company parking areas when the shuttle is not in service; the taxi will not pick up employees from the parking lot.
2. What is the difference between NNXPRESS and the parking section of the NNS to Go app?
NNXPRESS is an app specifically designed to show the company’s shuttles and taxis in real-time, whereas the parking and transportation section of the NNS to Go app is strictly informational. Both apps are available for free public download in the Google Play and Apple app stores.
3. Other than locating NNS shuttles and taxis in real-time, what other capabilities are available through the NNXPRESS app?
At this time, the real-time location of fulltime NNS shuttles and taxis and the estimated time of arrival to specific shuttle stops is the only function of this app. NNS is currently looking into additional capabilities for future use. If you have suggestions on additional functionalities that you would like to see included in the NNXPRESS app, send an email to ParkingSolutions@hii-nns.com.
4. Which vehicles are equipped with NNXPRESS GPS locators?
Currently, five fulltime shuttles and taxis are equipped with GPS locator capability via NNXPRESS – three shuttles and two taxis. The company is currently in the process of obtaining additional GPS locators for installation on internal shuttles and will be installing those as soon as they arrive.
5. Are there plans to add additional features to NNXPRESS in the future?
Depending on the success of the program, NNS will consider expansion of NNXPRESS to include GPS capability to company vehicles that support the shuttle program on a part-time basis and will also evaluate options, based on employee feedback, of additional ways to incorporate technology into the app to assist with both transportation and parking.
6. Does NNXPRESS track my location?
The app will display your location on the map only if you grant the app access to location services, however, if you do grant access to location services, your location will never be shared or stored within the NNXPRESS app.
7. If I download the NNXPRESS app, do I have to have location services enabled?
NNXPRESS users can view where fulltime NNS shuttles and taxis are located without enabling and/or turning on their location services. However, if location services are not enabled, the “nearest stops” feature will not function correctly (as this is a location-based feature).
8. If I do not have a smartphone or tablet, can I view the location of NNS shuttles and/or taxis via a website or another method aside from an app?
Yes, a web version of NNXPRESS is available and can be accessed by any computer with an internet connection. Please note the web version will only work with Chrome and Safari web browsers (Internet Explorer, Microsoft Edge, etc. will not work).
9. Is the NNXPRESS app an NNS-built app?
The NNXPRESS app was built by Bishop Peak Technology, a company located in California that specializes in transportation systems, data analytics and transit mobile applications.
1. Who is eligible to receive an NNS-provided GoPass365 and how can I apply?
All employees are eligible for an NNS-provided GoPass365. To apply, employees should complete the GoPass365 application. Instructions for submission are printed on the form.
2. Is the HRT GoPass365 only good for transportation to and from work?
No. Employees can use the HRT GoPass365 on any HRT method of transportation (bus, light rail, ferry, etc.) – unlimited, 24/7.
3. How long is an HRT GoPass365 valid for?
Passes are distributed on an annual basis and are valid for one fiscal year (July 1 – June 30).
4. Is there a minimum number of times I am required to use my HRT GoPass365?
Employees with NNS-provided HRT GoPass365 passes are required to swipe their pass at least 10 times per month. If this requirement changes, NNS will communicate this change to all employees with NNS HRT GoPass365 passes.
5. Will employees who meet NNS-provided HRT GoPass365 requirements be given a pass for the following year?
Employees who meet the required usage (10 rides per month) will automatically receive another pass for the following year. No action is required on the employees’ part. These employees will be contacted prior to the expiration of their current HRT GoPass365 with detailed information about when, where and how they can obtain their new pass.
6. How many GoPass365 passes does NNS distribute to employees each year?
NNS distributed 1,250 HRT GoPass365 to employees during the 2017-18 year. For the 2018-19 year, NNS will increase the number of passes to a total of 1,500. If the number of employees requesting passes exceeds the number of passes NNS has to distribute, a lottery system will be used to determine which employees will receive passes. Employees who met NNS-provided GoPass365 requirements from the previous year will automatically be given another pass for the following year.
7. How can I get on NNS’ HRT GoPass365 wait list?
Contact Anthony Johns at (757) 688-5521.
8. What if an employee doesn’t meet the requirements for maintaining an NNS-provided HRT GoPass365?
Employees with passes must use the pass a minimum of 10 times per month. This means the pass must be swiped for at least 10 rides on any HRT method of transportation (bus, light rail, ferry, etc.). Individual usage is tracked via monthly reports from HRT. Employees who do not meet the requirements will forfeit their pass.
9. What if I receive a pass and can no longer use it or decide I’m no longer interested in the service?
Contact Anthony Johns at (757) 688-5521 for instructions on how the pass can be returned. All returned passes will be redistributed to NNS employees currently on the HRT GoPass365 wait list.
10. If all NNS HRT GoPass365 passes have been distributed, can I purchase a pass on my own?
No. Unfortunately, individuals cannot purchase HRT GoPass365 – the passes can only be purchased by companies.
11. What if I lose my HRT Go Pass or it stops working?
Contact Anthony Johns at (757) 688-5521 or go to the Trades Administration Office, where you originally obtained the pass.
1. Can all employees participate in the group rider program?
Yes, all Newport News Shipbuilding employees are eligible to participate. To become a group rider, each employee in the group must sign their name to their group’s group rider application, which is available on the MyNNS Parking and Transportation website.
2. Can employees be listed on two group rider applications?
No. Employees can only be listed on one group rider application. Employees who want to add or change their group should contact Ann Willis at (757) 688-3094 for additional information.
3. Why use the Commute with Enterprise vanpool instead of commuting in my own vehicle?
By utilizing the Commute with Enterprise program, employees can potentially cut commuting costs up to 80 percent. A 100-mile roundtrip commute typically costs more than $1,000 per month and more than $10,000 per year according to AAA®.
4. If I want to participate in the Commute with Enterprise program, but don’t know any coworkers who live in my vicinity, will Enterprise match me with a rideshare group?
Yes. Commute with Enterprise will work with employees to match them with existing vanpools or other employees in their area that have a similar commute or to start a new vanpool.
5. Will these riders be guaranteed a parking space or a special decal?
Within the group rider parking lot, there are designated spaces for Commute with Enterprise vehicles. These spaces will be located closest to the gate and will be on a first-come, first-served basis. NNS will work with Enterprise to ensure there are sufficient spaces for all vehicles participating in the Commute with Enterprise program.
6. If I participate in the Commute with Enterprise program, can I keep my personal NNS parking decal?
Yes. Employees can keep their employee parking decal (aqua, blue or silver) for the days they have to drive their own vehicle to work.
7. Can the Commute with Enterprise vehicle be used during off hours, outside of work?
Enterprise will provide each vanpool group with a 200 personal miles. If these miles are not used for commuting purposes they can be used for personal use as long as they are operating within the guidelines of the rental agreement.
8. Can our vanpool select which model vehicle we are given?
Because Enterprise operates under contract to provide vanpooling services in the Hampton Roads area for Hampton Roads Transit, the vehicles must meet Buy America requirements, which limits the vehicle offering. However, operating within those requirements we do offer multiple vehicle options to choose from, but the vehicle offering does change based on availability.
9. How often do the Commute with Enterprise vehicles have to be taken back to Enterprise for maintenance?
Commute with Enterprise rental vehicles are serviced by Enterprise’s nationwide network of service vendors. For additional information on these vendors and their locations, visit www.efleets.com/locations. For smaller crossover SUV’s, minivans and full-size vans under 10 passenger, Enterprise operates off of the manufacturer’s suggested service intervals. For full-size vans, 10 passenger and larger the service interval is every 6,000 miles.
10. Does Enterprise have a limit on the length of the daily commute to be eligible to participate in this program?
No. However, Enterprise has found that commutes greater than 10-15 miles one-way benefit the most from the program.
11. What happens if I have to leave work early or stay later than my vanpool?
Through the Enterprise Guaranteed Ride Home program, employees will have the flexibility for need for last-minute changes in schedule. To learn more about the Guaranteed Ride Home Program, employees are encouraged to speak with their local Enterprise contact or call 1-800-VAN-4-WORK.
12. What happens if our vehicle breaks down?
Enterprise offers 24-hour roadside assistance. For more information, call 1-877-533-3996.
13. How is the monthly fare collected?
Commute with Enterprise allows online payments for all members of the vanpool. Watch a how-to video to learn more about creating a one-time payment and/or how to set up Recurring Payments.
14. How is the vanpool driver decided? Can the driver rotate?
Most vanpools designate two to four drivers to share driving duties. All drivers must submit an application and are subject to approval prior to driving. All drivers must be 25 years or older (18 years or older in Michigan or New York) and meet minimum driver requirements. As part of the Commute with Enterprise driver application process, each driver’s Motor Vehicle Record is checked annually to ensure that it is in compliance with our policies. View Commute with Rideshare Driver Eligibility Criteria and policies. Only approved drivers may operate the vehicles. There is no cost for additional drivers.
15. How much does Commute with Enterprise cost?
Each vanpool’s monthly fees are based on the size of the vehicle, the selected amenities, the round-trip distance, and, in the case of Michigan and New York operators, the driver’s age. Call 1-800-VAN-4-WORK for specific pricing.
Employees can fund their vanpool with up to $260 of pre-tax income each month, which decreases their amount of taxable income, in turn increasing take home pay. For employers, this pre-tax deduction decreases the amount of taxable payroll, which decreases payroll taxes. In addition to the tax incentive, there are also a number of local transit agencies that provide a significant subsidy to further lower the cost of vanpooling.
16. What do Commute with Enterprise costs include?
The monthly payment includes a late-model vehicle, full-service maintenance program, 24-hour roadside assistance and a comprehensive insurance program. In addition, because Commute with Enterprise is backed by Enterprise Rent-A-Car, riders will have a local point of contact through the neighborhood network of more than 7,600 rental offices located within 15 miles of 90 percent of the U.S. population. The only additional expenses may be fuel, parking, and toll road fees, where applicable.
To contact Newport News Shipbuilding, call (757) 380-2000 or visit the Contact Us webpage.
Shipyard Phone: *911
|Commute with Enterprise
|Pete’s Towing Service
10165 Jefferson Ave., Newport News, VA 23605
|Facilities Service Desk Request
Report a maintenance request for parking lots and/or facilities. (757) 688-9888
Do You Have Ideas to Improve Parking?
As part of the NNSFORWARD Strategy to Enable Our Workforce, Newport News Shipbuilding is committed to making improvements to parking and company-provided transportation services for its employees. Parking teams made up of both hourly and salaried employees and company leadership are currently looking into both short-term and long-term solutions.
Employees with suggestions or potential solutions are encouraged to send their ideas to ParkingSolutions@hii-nns.com. All ideas submitted will be reviewed by NNS parking teams.